A free directory of 1434 places to get help in and around Grant County, New Mexico: shelter, food, recovery, health care, benefits, legal help and more. Kept up to date by the Silver City Gospel Mission.
63 organizations, 88 services for Legal help, courts and re-entry
Step-by-step help for your situation
Just got out of jail or prisonUse when someone was released from jail or prison in the last few days and needs a place to sleep, food, ID, medicine and to check in with probation or parole.
A loved one is in jail or prisonUse when a family member is in jail or prison and the family wants to visit, send money, or needs help while they're gone.
Wants to clear (expunge) a criminal recordUse when an arrest or conviction record keeps someone from jobs or housing and they want to see if it can be cleared (expunged), or need a copy of their record.
CASA of Luna, Hidalgo and Grant Counties (Luna County)2 services
CASA volunteer advocates for abused and neglected children (Grant County)confirmed October 2026
Legal help, courts and re-entry · Children, youth and families
Trained community volunteers, appointed by the judge, speak up in court for children in abuse and neglect cases. Also recruits and trains new volunteers.
Supervised visitation and safe exchange (Grant County)confirmed October 2026
Domestic and sexual violence · Legal help, courts and re-entry · Children, youth and families
Court-recognized Grant County provider for supervised parent-child visits and safe custody exchanges, so children can see a parent safely when there are safety or conflict concerns.
Court-ordered DWI school (12-hour course) in Silver Cityconfirmed October 2026
Alcohol and drug recovery · Legal help, courts and re-entry
New Mexico's required 12-hour DWI course, taught in person in Silver City in English or Spanish as three 4-hour sessions. This is the local DWI school named by the Grant County DWI program.
Hours: Silver City classes every few months, 1-5 pm on three Mondays (e.g., Sept 14, 21, 28, 2026). Registration opens about a month ahead.
Where: Silver City, NM
Who it's for: People ordered by a court or MVD to complete DWI school. Must register and pay in full before class; space may be limited. Late arrivals are not admitted and a missed class must be retaken for a reschedule fee.
Bring: Payment ($175) made in advance; court paperwork
FBI Criminal Justice Information Services (CJIS) Division
FBI Identity History Summary (your federal rap sheet)confirmed October 2026
ID and documents · Legal help, courts and re-entry
Request your own FBI record online, then get fingerprinted at a participating Post Office. Results usually come within about 48 hours of fingerprinting. Mail requests take much longer. Used to review your record or prepare an expungement.
Who it's for: Anyone who wants a copy of their own FBI criminal history. It is for personal review; employers and licensing boards use separate channels.
Bring: Photo ID for Post Office fingerprinting; $18 FBI fee (card, or certified check/money order for mail requests); email address.
Federal Bonding Program (through NM Workforce Connection)
Free job-honesty bond to help people with records get hiredconfirmed October 2026
Jobs and training · Legal help, courts and re-entry
Free insurance bond that covers an employer for the first 6 months after hiring someone with a criminal record or other barrier. Ask Workforce Connection staff once you have a job offer; the bond can often be set up by phone.
Counseling and court-approved parenting educationconfirmed October 2026
Mental health and crisis · Legal help, courts and re-entry · Children, youth and families
Private counseling practice in Silver City. Listed by the Sixth Judicial District Court as a court-ordered parenting educator (for parents in divorce/custody cases) and by the Grant County DWI Program as a local counseling provider.
Online jail roster - check if someone is being heldconfirmed October 2026
Legal help, courts and re-entry · Children, youth and families
Free online 'Prisoner in Custody' list (JailTracker) shows who is currently held at the Grant County Detention Center. Helps families and staff find a missing client before calling the jail.
Classes and programs for people held in the jailconfirmed October 2026
Alcohol and drug recovery · School, GED and reading · Legal help, courts and re-entry · 1 miles from Silver City
Programs inside the jail: parenting class and Fathers and Readers (Literacy Links), WNMU education class, WNMU addiction class, NA/AA meetings, and sexual assault support groups (SASS).
Where: 320 South Ridge Road, Silver City, NM (map)
Who it's for: People returning from incarceration
Bring: Release papers, ID
Call first · Free
Detention administrator (mail, money, commissary/bond questions)confirmed October 2026
Legal help, courts and re-entry · 3 miles from Silver City
Detention Administrator line. County site says U.S. funds and authorized money orders mailed to an inmate are deposited to their trust account; no separate commissary or bond line is published.
Legal help, courts and re-entry · Children, youth and families · 3 miles from Silver City
One 30-minute visit per inmate per week. Sat 8am-3:30pm male unit; Sun 8am-3:30pm female, booking and infirmary. Visitors 18+ with current photo ID showing full name and DOB. Call the facility to check the schedule (new schedule each Friday).
Grant County District Court (Sixth Judicial District) - Clerk's Office5 services
District court clerk, self-help forms and pro se reviewconfirmed October 2026
Legal help, courts and re-entry
Clerk's office has legal forms and packets for people without a lawyer. A pro se attorney can review your paperwork before it goes to the judge (by appointment through the clerk) but does not give legal advice.
Domestic relations mediation (parenting plans)confirmed October 2026
Legal help, courts and re-entry · Children, youth and families
Court mediation program that helps separating parents work out a parenting plan (custody and visitation) without a contested hearing. Ask the District Court Clerk how to get a case referred.
Grant County Adult Drug Courtconfirmed October 2026
Alcohol and drug recovery · Legal help, courts and re-entry
Court-supervised treatment program (about 24 months, 4 phases) as an alternative sentence for people whose charges involve substance use. Includes treatment, drug testing, curfew and weekly judge check-ins.
Grant County Pretrial Services (release before trial)confirmed October 2026
Legal help, courts and re-entry
Supervises people a judge has released before trial without money bail. The person reports in person to the District Court Pretrial Office, and staff track the release conditions the judge set.
Where: 201 N. Cooper St. (Grant County Courthouse), Silver City, NM (map)
Who it's for: People with a case in Sixth Judicial District Court (Grant, Luna or Hidalgo County) whom a judge has ordered onto pretrial services as a condition of release.
Housing New Mexico (NM Mortgage Finance Authority)
Renter's Guide and fair housing rightsconfirmed October 2026
Housing and rent help · Legal help, courts and re-entry
Free Renter's Guide (English and Spanish, with NM Legal Aid) explaining leases, deposits, repairs and eviction rules, plus fair housing rights information.
Land of Enchantment Manufactured Home Owners' Alliance (LEMHOA)
Know-your-rights help for mobile home park residentsconfirmed October 2026
Housing and rent help · Legal help, courts and re-entry
Group for people who own a mobile or manufactured home on a rented lot. Explains your rights under the NM Mobile Home Park Act (rent increases, late fees, leases, park sales) and holds free monthly Zoom meetings with the NM Center on Law and Poverty.
Hours: Zoom meeting first Thursday of every month, 6:15 pm
Who it's for: Manufactured or mobile home owners who rent their lot in a park or land-lease community in New Mexico, and their families.
Lawyers Serving Warriors: free help with discharge upgradesconfirmed October 2026
Legal help, courts and re-entry · Veterans
Free volunteer lawyers for veterans of any era, anywhere, on 4 Defense Department issues: discharge upgrades (an other-than-honorable discharge can block VA benefits), medical retirement, Combat-Related Special Compensation and TSGLI. Apply online.
Who it's for: Veterans and service members needing help with a discharge upgrade, medical retirement, CRSC or TSGLI. Does NOT take VA claims, criminal, family or other cases.
Renter and mobile home resident rights helpconfirmed October 2026
Housing and rent help · Legal help, courts and re-entry
Statewide advocacy group that takes calls on housing problems, including eviction and mobile/manufactured home park questions, and publishes tenant information.
New Mexico Courts - Magistrate Court Mediation Program
Free mediation by Zoom for magistrate court civil casesconfirmed October 2026
Housing and rent help · Legal help, courts and re-entry
Trained volunteer mediators help both sides of a magistrate court civil case try to settle it over Zoom. Covers general civil cases and landlord-tenant disputes over security deposits and damage to a unit. Mediators do not give legal advice.
Who it's for: People with a general civil case or deposit/damage landlord-tenant case in any New Mexico magistrate court (including Silver City and Bayard) that the judge sends to mediation.
New Mexico Courts HelpLine (Administrative Office of the Courts)
Eviction and landlord-tenant self-help guide and formsconfirmed October 2026
Housing and rent help · Legal help, courts and re-entry
Plain-language court guide on eviction notices (3-, 7- and 30-day), the court process, how to answer a petition, plus court forms and a June 2026 list of free legal help for renters.
Who it's for: Any New Mexico tenant or landlord, including people facing an eviction case in magistrate court.
Renter rights phone information (fee per call)confirmed October 2026
Housing and rent help · Legal help, courts and re-entry
Phone line (not lawyers) that explains tenants' and landlords' rights under New Mexico's Owner-Resident Relations Act: notices, deposits, repairs and eviction steps. Charges a fee per call.
Where: 2005 Hwy 180 W, Suite 500, Silver City, NM (map)
Who it's for: Low-income residents
Call first · Free
Free statewide legal teleclinics (lawyer consultation by phone)confirmed October 2026
Legal help, courts and re-entry
Monthly statewide teleclinics where a volunteer lawyer calls you for a free consultation: divorce/custody, support, debts, wills and probate, landlord/tenant, jobs and unemployment, kinship guardianship. Apply online ahead of time; spots are limited.
Hours: Monthly; apply from the 15th to the end of the month before (Nov 19, 2026, 1-4pm; apply Oct 15-31)
Who it's for: New Mexico residents with household income at or below 200% of the federal poverty guidelines who also meet asset limits. Civil (non-criminal) issues only. Depends on attorney availability. ASL interpreter on request.
Bring: A phone number where you can be reached and basic income information for the online application.
Legal help, courts and re-entry · 1 miles from Silver City
Free lawyers and advice for low-income people with civil (not criminal) problems: evictions and Section 8 terminations, benefits denials, consumer debt, family law for abuse victims, and more. Apply by phone or online.
NM Corrections Department - Probation and Parole District 6A2 services
Help getting birth certificate, Social Security card and ID while on supervisionconfirmed October 2026
ID and documents · Legal help, courts and re-entry
Probation and parole officers can help people under supervision get vital records (birth certificate, Social Security card) and connect them to housing, food, clothing, transportation and treatment help. Ask your officer.
Adult probation and parole officeconfirmed October 2026
Legal help, courts and re-entry · 1 miles from Silver City
Local state probation and parole office (District 6A, Region III). Officers assess needs and refer to programs such as substance use and mental health treatment, community corrections and drug court.
ID, Social Security card and birth certificate before release from prisonconfirmed October 2026
ID and documents · Legal help, courts and re-entry
Every NM state prison has an MVD kiosk that can issue a REAL ID or driver's license before release. Reentry coordinators and classification officers also help request a replacement Social Security card and birth certificate.
Hours: Through facility reentry staff
Who it's for: People held in NM Corrections Department prisons. Reentry planning starts about 210 days before release. Family or the Mission can encourage the person to ask their reentry coordinator or classification officer to start ID paperwork early.
NM Department of Public Safety - Law Enforcement Records Bureau
Get your own NM criminal history record (RAP sheet)confirmed October 2026
ID and documents · Legal help, courts and re-entry
State central repository for NM arrest records. Request your own record to check it for mistakes, prepare an expungement petition, or see whether old cannabis charges were cleared. Needs a notarized release form and a fee.
Who it's for: Anyone who wants to see their own New Mexico arrest/conviction record. For an expungement you usually also need your FBI record (Identity History Summary).
Bring: Signed and notarized Authorization for Release of Information form, photo ID, and the fee (confirm current form and fee by phone).
Office of Fair Hearings: appeal a SNAP, Medicaid, cash aid or LIHEAP decisionconfirmed October 2026
Benefits · Legal help, courts and re-entry
If benefits are denied, cut or closed, ask for a fair hearing by phone, mail, email or fax. A judge usually hears the case by phone. Medicaid health plan problems: finish the plan's own appeal first. SNAP: ask within 90 days of the notice.
Who it's for: Anyone who applied for or gets SNAP, Medicaid (Turquoise Care), TANF/General Assistance, LIHEAP or other HCA benefits, or child support enforcement, and disagrees with a decision. A helper can be named as authorized representative.
Bring: Name and case number, the notice you got, the reason you disagree and what benefit was affected, and a phone number to reach you.
Missing and Murdered Indigenous Persons (MMIP) help for familiesconfirmed October 2026
Legal help, courts and re-entry · Native American services
State MMIP program: 'What to do if someone goes missing' guide, connects families of missing or murdered Native relatives to law enforcement, victim services and other resources; hosts Missing in New Mexico Day for filing reports and DNA.
Where: 1220 S. St. Francis Dr., Santa Fe, NM (map)
Who it's for: Families and friends of missing or murdered Indigenous people in New Mexico. Report a missing person to police right away (911); there is no waiting period.
Veterans Justice Outreach (veterans in jail or court)confirmed October 2026
Mental health and crisis · Legal help, courts and re-entry · Veterans
VA staff work with jails, courts and police so veterans who are arrested, in jail or leaving incarceration get VA mental health and substance use treatment and housing help.
Veterans Justice Outreach and Health Care for Re-entry Veteransconfirmed October 2026
Legal help, courts and re-entry · Veterans
VA staff work with veterans in jail, in court (including treatment courts) or leaving prison. They link them to VA mental health, addiction treatment, housing and other VA services and plan for release.
Who it's for: Veterans involved with the justice system: arrested, in jail, facing court, or within months of release from state or federal prison. VA health care eligibility applies to some services.
Bring: DD-214 if available; name of the jail/court and case information.
Support for families after a homicide or violent deathconfirmed October 2026
Mental health and crisis · Legal help, courts and re-entry · Death and burial
Free advocacy for families after a murder or other violent death: explains the police and court process, support groups (some virtual), and referrals for counseling, legal help and money help. Cannot pay for burials. English/Spanish.
Town court for traffic tickets, town ordinance violations and finesconfirmed October 2026
Legal help, courts and re-entry
Handles Town of Silver City citations and misdemeanors. Fines can be paid by credit/debit card over the phone or in person. Call to ask about payment plans, community service, or clearing a failure-to-appear warrant.
Victim advocate (Victim/Witness Assistance Program)confirmed October 2026
Domestic and sexual violence · Legal help, courts and re-entry
DA victim advocates help crime victims understand their rights and follow their case through court. Silver City PD has no separate published victim advocate line; call the DA main office and ask for the Victim/Witness Assistance Program.
Sixth Judicial District Attorney's Office - Grant County
Victim advocates for crime victimsconfirmed October 2026
Domestic and sexual violence · Legal help, courts and re-entry
The prosecutor's office for Grant, Luna and Hidalgo counties. Victim advocates explain the court process, keep victims informed about hearings, help with victim impact statements and can help apply for crime victim reparation money.
Who it's for: Victims of any crime being prosecuted in Grant County (the office does not limit help to the crimes listed in the NM Constitution), plus witnesses. The website has help pages for unsafe relationships, temporary orders of protection, case status, and Spanish speakers.
Bring: Police report or case number if you have it
The Commons Center for Food Security & Sustainability
Volunteer: community service hours at The Commonsconfirmed October 2026
Legal help, courts and re-entry · Volunteering
People who need to complete community service hours can do them at The Commons (front desk, snack bags, cleanup and other tasks). Hours are tracked through The Volunteer Center.
U.S. Department of Housing and Urban Development (HUD) - Fair Housing
Housing discrimination hotline and complaintsconfirmed October 2026
Housing and rent help · Legal help, courts and re-entry
Free federal line to report housing discrimination (refused rental, different terms, no reasonable accommodation for disability, harassment) based on race, color, religion, sex, national origin, disability or having children.
Who it's for: Anyone who believes a landlord, property manager, lender or housing provider discriminated against them. New Mexico complaints are handled by HUD's Fort Worth regional office. TTY 800-927-9275.
Bring: Name and address of the landlord or company, address of the housing, dates and what happened
NM Department of Public Safety - Sex Offender Registry
Public sex offender registry searchnot yet confirmed: call first
Legal help, courts and re-entry · Children, youth and families
Free state website to look up registered sex offenders living in New Mexico. Info may not be current. Must not be used to threaten, intimidate or harass. Questions or errors: call DPS or email dps.sorna@state.nm.us.
NM Health Care Authority - Child Support Services Division2 services
STEPUp! job help to keep or get back a license suspended for child supportnot yet confirmed: call first
Jobs and training · Legal help, courts and re-entry · Children, youth and families
For parents who owe child support and are out of work or underemployed. CSSD refers them to a Workforce Solutions career consultant. Taking part can earn a Certificate of Compliance to stop a license suspension or get a license back.
Child support (in-state line)confirmed October 2026
Benefits · Legal help, courts and re-entry · Children, youth and families · 2 miles from Silver City
Establish/enforce/modify child support; Silver City office at 3088 32nd St Bypass Suite B. HCA now routes child support calls through 1-800-283-4465 (ask for child support).
Advocacy, protection orders and rehousingconfirmed October 2026
Housing and rent help · Domestic and sexual violence · Legal help, courts and re-entry · 1 miles from Silver City
Advocates help with safety planning, protection orders and court. Transitional housing and Rapid Re-Housing for survivors. Sign-up point for the statewide homeless housing list (coordinated entry) for DV survivors.
Domestic Violence Offender Treatment program (court-ordered)confirmed October 2026
Domestic and sexual violence · Legal help, courts and re-entry · 1 miles from Silver City
52-week program with weekly group sessions for men and women referred by Grant or Hidalgo County courts for domestic violence. Attendance is reported monthly to the court.
DWI compliance and preventionconfirmed October 2026
Alcohol and drug recovery · Legal help, courts and re-entry · 1 miles from Silver City
County Misdemeanor Compliance Monitoring program supervises probation for people convicted of DWI and other misdemeanors, tracks court-ordered DWI school, victim impact panel and ignition interlock, and runs prevention programs.
Who it's for: People ordered by a court to supervised probation for DWI or other misdemeanors. Prevention programs are for schools and community groups on request.
DWI program (compliance monitoring, DWI school, interlock, victim impact panel)confirmed October 2026
Alcohol and drug recovery · Legal help, courts and re-entry · 2 miles from Silver City
County DWI program: supervised probation (compliance monitoring) for DWI and misdemeanor cases, ignition interlock info, and help with court-ordered DWI school ($175, three 4-hour classes) and online Victim Impact Panel. Prevention programs.
Peer support and treatment linkageconfirmed October 2026
Mental health and crisis · Alcohol and drug recovery · Legal help, courts and re-entry · 1 miles from Silver City
Certified peer support workers with lived experience meet people in the field. Linkages/community support (CCSS) help with case management, skill-building, housing support, and getting into Suboxone or methadone treatment and counseling.
Non-emergency line (via Central Dispatch)confirmed October 2026
Legal help, courts and re-entry · 1 miles from Silver City
Town police page says: for a non-emergency to report, call Central Dispatch. Use for trespass, disturbances, theft reports, welfare checks inside town limits.
Overcoming Addiction - outpatient substance use therapyconfirmed October 2026
Alcohol and drug recovery · Legal help, courts and re-entry · 1 miles from Silver City
Individual outpatient therapy for drug and alcohol problems: explore causes, build coping skills, identify triggers and work toward recovery. Same office offers psychiatry and medication management. Does not list DWI school.
Day-Hab mental health intensive outpatient (IOP) and life skillsconfirmed October 2026
Mental health and crisis · Legal help, courts and re-entry · 1 miles from Silver City
Mental health intensive outpatient program for people facing homelessness or mental illness: group and individual therapy (DBT, CBT, EMDR), life skills training, garden group, and support meeting court mandates.
Who it's for: Adults in Grant, Luna and Hidalgo counties experiencing homelessness and/or mental health challenges, including people involved with the courts.
Western New Mexico University - Early Childhood Programs
Parenting Apart class (required for divorcing parents)confirmed October 2026
Legal help, courts and re-entry · Children, youth and families · 1 miles from Silver City
2.5-hour class on co-parenting after separation; helps parents build the parenting plan the court requires. Required for divorce with children in Grant County.
Civil process / court papers and warrants questionsconfirmed October 2026
Legal help, courts and re-entry · 2 miles from Silver City
Civil Division serves papers for Magistrate and District Courts ($42 per address; fee waived with court order). No separate civil or warrants line is published; call the main Sheriff line and ask for Civil Division.
Where: 1400 Highway 180 East, Silver City, NM (map)
Who it's for: Anyone
Call first · Fee
Sheriff main office (non-emergency business line)confirmed October 2026
Legal help, courts and re-entry · 2 miles from Silver City
Sheriff administration and general business line. For a deputy to respond to a non-emergency, the Sheriff page says contact an on-duty officer through Central Dispatch (575-388-8840).
Sex offender registration (including registrants without a fixed address)confirmed October 2026
ID and documents · Legal help, courts and re-entry · 3 miles from Silver City
Under NM law, people required to register as sex offenders register with the sheriff of the county where they live or stay, including people living in a shelter or with no fixed address, and must update within the deadlines set by law when their living si
Legal help, courts and re-entry · 10 miles from Silver City
Grant County Magistrate Court, Division II (Bayard). Handles misdemeanors, traffic cases, DWI, small civil cases (claims up to $10,000), landlord-tenant cases and first appearances on felonies.
Fines, payment plans and community service in lieu of fines (Lordsburg)confirmed October 2026
Legal help, courts and re-entry · 45 miles from Silver City
Magistrate court for Hidalgo County. Same statewide rules: ability-to-pay review, installment agreements, and community service instead of fines at twice the state minimum wage.
Luna County District Court (Sixth Judicial District)
Luna County Adult Drug Court (treatment court)confirmed October 2026
Alcohol and drug recovery · Legal help, courts and re-entry · 53 miles from Silver City
Court-supervised treatment program for adults whose charges are tied to drug or alcohol use. 24-month, 4-phase program with treatment, random testing, curfew, case management and weekly check-ins with the judge.
Where: 855 S. Platinum Ave. (Luna County Judicial Complex), Deming, NM (map)
Who it's for: Adults with a criminal case in Luna County District Court who have a substance use problem and are accepted by the judge. Entry is usually arranged through the defense attorney, prosecutor or judge.
Luna & Hidalgo Juvenile Justice Continuum of Services (youth prevention)confirmed October 2026
Legal help, courts and re-entry · Children, youth and families · 53 miles from Silver City
Court-funded youth program for Luna and Hidalgo counties: prevention, mentoring, literacy and family activities to keep kids out of the juvenile justice system.
Luna County DWI Program (screening, compliance, teen court)confirmed October 2026
Alcohol and drug recovery · Legal help, courts and re-entry · 53 miles from Silver City
County DWI program: court-ordered screening, compliance monitoring, treatment referrals, prevention and the Teen Court alternative sentencing program. Pay DWI and Teen Court fees here.
Domestic violence emergency shelterconfirmed October 2026
Emergency shelter · Domestic and sexual violence · Legal help, courts and re-entry · Hygiene and personal care · 53 miles from Silver City
County-run 24/7 shelter for people fleeing domestic violence, with food, toiletries, bedding and case management for housing, jobs, benefits and protection orders; stays up to 90 days.
Domestic violence shelter and advocacyconfirmed October 2026
Emergency shelter · Domestic and sexual violence · Legal help, courts and re-entry · Hygiene and personal care · 53 miles from Silver City
County-run 24/7 shelter for people fleeing domestic violence, with food, toiletries, case management, help with protection orders, housing and benefits.
Fines, payment plans and community service in lieu of fines (Deming)confirmed October 2026
Legal help, courts and re-entry · 53 miles from Silver City
Magistrate court for Luna County traffic and misdemeanor cases. Under NM rules the court must consider ability to pay, must allow installment agreements if a person cannot pay in full, and must allow community service credited at twice the state minimum w
Sex offender treatment and counseling (Deming office)not yet confirmed: call first
Mental health and crisis · Legal help, courts and re-entry · 53 miles from Silver City
Individual and group treatment for adults and teens convicted of sex offenses, often required by probation or parole. Serves Luna and Dona Ana counties; the nearest such provider to Silver City (none listed in Grant County). Main office in Las Cruces: 270
Some help people need still isn't available in Grant County, like inpatient detox, a local public defender office, and help applying for disability. See the list, and tell us if your organization can help fill one, or if you know of help we've missed.
📞 We need volunteers to keep this guide up to date
Phone numbers, hours and services change all the time. Volunteers call each place to make sure its listing is still right, so no one makes a trip for nothing. You can do it from home, on your own schedule. An hour a week makes a real difference.
For other organizations: this directory is free to use and share. Download the whole directory (spreadsheet, updated live).
Please credit the Silver City Gospel Mission, and remember that hours and services change: call ahead before sending someone.
Kept by the Silver City Gospel Mission · 111 S. Texas St., Silver City, NM 88061 · 575-388-5071 · Updated October 28, 2026.
Information comes from the providers themselves, public sources and our staff. It is offered as a help, not a guarantee; please call ahead.