These are the same steps our staff use when they help someone. "They" means the person who needs help: you, or someone you are helping. Go in order, and call ahead when you can.
1Check for danger first
You can ask"Are the voices telling you to hurt yourself or anyone else?"
If yes, or they have a weapon or seem ready to act, call 911 and get Mission staff.
911 (Grant County Regional Dispatch)
Emergency: police, fire, ambulance
911
Silver City · 24/7
Hidalgo Medical Services
HMS Mental Health Crisis Line 24/7
855-422-4334
· 24/7
New Mexico Crisis and Access Line / 988
24/7 mental health and suicide crisis line
1-855-662-7474 · 24/7:
988
· 24/7
If they become upset, loud or out of control, use the guide "Someone is very confused, seeing things, or out of control in public".
2Talk with respect
Sit at their level in a calm, quiet spot. Give them space and a clear way out.
You can say"That sounds really stressful. I'm glad you told me."
Don't argue about what they hear or believe. Don't agree with it or play along either.
Talk about the feeling: "It sounds scary to feel watched all the time."
You can ask"What would help you feel a little safer right now?"
3Meet basic needs
Not sleeping, hunger and drugs can make voices and fear worse.
At the Gospel MissionOffer a meal, a shower, clean clothes or a hygiene kit. Our peer support counselors can talk with them.
You can ask"Do you take any medicine for this? Have you run out?" If yes, see the guide "Ran out of or stopped their mental health medicine".
4Connect them with care
You can ask"Would you be willing to talk with someone who helps with this?"
Southwest Counseling Center (formerly Border Area Mental Health Services)
Outpatient mental health and psychiatry
575-388-4497
315 S. Hudson St., Ste. 12, Silver City · Call for hours
Hidalgo Medical Services
Tranquil Skies Community Health Center: Same-day medical and behavioral health
575-388-4412
1318 E. 32nd St., Silver City · Medical Tue-Fri 7:00 am-5:00 pm; behavioral health Mon-Fri 8:00 am-5:00 pm (both closed 12-1)
Hidalgo Medical Services
New Beginnings: Psychosocial rehabilitation day program
575-800-1467
114 W. 11th St., Silver City · Mon-Fri 10:00 am-3:00 pm
SPIN (Supporting People In Need)
Day-Hab mental health intensive outpatient (IOP) and life skills
575-590-6197
1620 E. Pine St., Silver City
New Mexico Recovery Coalition
Mobile street outreach for people experiencing homelessness
505-469-1139
500 N. Hudson St., Unit 1953 (mailing), Silver City
This guide is general information only, not medical, legal or other professional advice. Places and rules change, so please call before you go. In an emergency, call 911; in a mental health crisis, call or text 988. Disclaimer
Know a better way? Is something out of date?
If a number or place here is wrong, you know a better resource, or you know a better way to help, tell us. We automatically check reliable sources and update supported routine details. Unclear changes and safety guidance go to our staff for review.
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Questions, or want someone to walk through this with you? The Silver City Gospel Mission, 111 S. Texas St., Silver City,
575-388-5071, weekdays 9:00am-1:45pm. Everyone is welcome.