These are the same steps our staff use when they help someone. "They" means the person who needs help: you, or someone you are helping. Go in order, and call ahead when you can.
1If they are in danger now
Hurt, in danger, or without food, heat or medicine they need right now: call 911.
911 (Grant County Regional Dispatch)
Emergency: police, fire, ambulance
911
Silver City · 24/7
2Report it to Adult Protective Services
Adult Protective Services
Adult Protective Services
1-866-654-3219
Silver City (address shared by phone) · Report line 24/7 at 1-866-654-3219. Silver City office (575-534-0832) Mon-Fri 8:00-5:00.
You can say"I'm worried about an older adult who may be neglected or taken advantage of."
Bring
- Their name and where they live
- what you saw or heard
- who you think is involved
3Money taken, or a scam
NM Aging and Long-Term Services Dept
Senior Medicare Patrol (fraud help)
800-432-2080
· Weekdays
NM Department of Justice (Attorney General) - Consumer complaints
Consumer protection / scam complaints
505-490-4060
Social Security Administration
Representative Payee Program: get, change or appeal a payee
800-772-1213
· Mon-Fri 8am-7pm (national line)
4Get them more help at home
Use the guide "Caring for an aging parent, or a senior who can't get out".
This guide is general information only, not medical, legal or other professional advice. Places and rules change, so please call before you go. In an emergency, call 911; in a mental health crisis, call or text 988. Disclaimer
Know a better way? Is something out of date?
If a number or place here is wrong, you know a better resource, or you know a better way to help, tell us. We automatically check reliable sources and update supported routine details. Unclear changes and safety guidance go to our staff for review.
Suggest a change
📞 We need volunteers to keep this guide up to date. You can help from home, an hour a week.
See how →
Questions, or want someone to walk through this with you? The Silver City Gospel Mission, 111 S. Texas St., Silver City,
575-388-5071, weekdays 9:00am-1:45pm. Everyone is welcome.