These are the same steps our staff use when they help someone. "They" means the person who needs help: you, or someone you are helping. Go in order, and call ahead when you can.
1Check what they have first
You can say"A new Social Security card is free."
You can ask"Do you have a New Mexico ID or driver's license right now?"
You can ask"Has your name changed since you got your card?"
2Order online if they can
This works for US citizens age 18 or older who have a NM license or state ID, with no name or birth date changes.
Go to ssa.gov/myaccount together. They make a "my Social Security" account (Login.gov or ID.me).
Bring
- NM driver's license or state ID
- Social Security number
- an email address
- a mailing address
Social Security Administration
National line (benefits, SSI, replacement card)
800-772-1213
· Mon-Fri 8am-7pm local time; online 24/7
Silver City Public Library
Free computers, internet and Wi-Fi
575-538-3672
515 W. College Ave., Silver City · Mon-Thu 9am-6pm; Fri 10am-5pm; Sat 10am-3pm; closed Sun
3If they cannot finish online
Start the request online. Then finish it at the Las Cruces office within 45 days.
The office is at 2141 Summit Ct., Las Cruces. Hours Mon-Fri 9:00-4:00. Call first.
Social Security Administration - Las Cruces office (serves Grant County)
SSI, disability, retirement and replacement Social Security cards
866-563-9294
2141 Summit Ct., Las Cruces · Mon-Fri 9:00-4:00
Bring
- Unexpired photo ID
- proof of US citizenship (like a birth certificate) if they never showed it before
4If their name changed
They need a paper that links the old and new name, like a marriage record.
Grant County Clerk's Office
County Clerk (recording, marriage licenses, elections, voter registration)
575-574-0042
1400 Highway 180 East, Silver City · Mon-Fri 8am-5pm
5If they are on probation or parole
Their officer can help get a Social Security card and birth certificate.
NM Corrections Department - Probation and Parole District 6A
Adult probation and parole office
575-388-7312
1622 E. Pine St., Silver City · Weekdays
6Get a mailing address
The card is mailed. It is not given the same day.
At the Gospel MissionThey can get mail at the Mission for free: Their Name, c/o Silver City Gospel Mission, 111 S. Texas St., Silver City, NM 88061. Or set up General Delivery. See the guide "Needs a phone or a mailing address".
This guide is general information only, not medical, legal or other professional advice. Places and rules change, so please call before you go. In an emergency, call 911; in a mental health crisis, call or text 988. Disclaimer
Know a better way? Is something out of date?
If a number or place here is wrong, you know a better resource, or you know a better way to help, tell us. We automatically check reliable sources and update supported routine details. Unclear changes and safety guidance go to our staff for review.
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Questions, or want someone to walk through this with you? The Silver City Gospel Mission, 111 S. Texas St., Silver City,
575-388-5071, weekdays 9:00am-1:45pm. Everyone is welcome.