Use when someone got a past-due or shut-off notice for electric (PNM), gas (NM Gas Company), or town water, sewer or trash.
In danger right now: call 911. Crisis or thoughts of suicide: call or text 988. Not sure where to start? Call the Silver City Gospel Mission: 575-388-5071. Police, fire or sheriff, not an emergency: 575-388-8840 (Central Dispatch). Print our list of phone numbers →
These are the same steps our staff use when they help someone. "They" means the person who needs help: you, or someone you are helping. Go in order, and call ahead when you can.
1Read the notice together
You can ask"Can I see the notice? Which company is it?"
Write down the company, the amount due and the shut-off date.
You can ask"Does anyone in the home use medical equipment that needs power?"
If they smell gas, they must leave the home now and call from outside.
3088 32nd St Bypass, Suite A, Silver City · Lobby Mon-Fri 8:00 am-4:30 pm, closed 12:00-1:30 pm for lunch. Phone line (1-800-283-4465) Mon-Fri 7:00 am-6:30 pm.
Bring
Recent utility bill
photo ID
proof of income
4PNM bill: Good Neighbor Fund
For PNM customers who get LIHEAP or SNAP this year and have a past-due or disconnect notice.
It gives up to $120 a year. Seniors 60+ do not need to be past due.
Apply by appointment through St. Francis Newman Center or HMS Family Support (114 W. 11th St.).
This guide is general information only, not medical, legal or other professional advice. Places and rules change, so please call before you go. In an emergency, call 911; in a mental health crisis, call or text 988. Disclaimer
Know a better way? Is something out of date?
If a number or place here is wrong, you know a better resource, or you know a better way to help, tell us. We automatically check reliable sources and update supported routine details. Unclear changes and safety guidance go to our staff for review.
📞 We need volunteers to keep this guide up to date. You can help from home, an hour a week. See how →
Questions, or want someone to walk through this with you? The Silver City Gospel Mission, 111 S. Texas St., Silver City, 575-388-5071, weekdays 9:00am-1:45pm. Everyone is welcome.