Use when someone is moving in and the power, gas or water company wants a deposit they can't pay, or they have an old utility balance or bad credit blocking new service.
In danger right now: call 911. Crisis or thoughts of suicide: call or text 988. Not sure where to start? Call the Silver City Gospel Mission: 575-388-5071. Police, fire or sheriff, not an emergency: 575-388-8840 (Central Dispatch). Print our list of phone numbers →
These are the same steps our staff use when they help someone. "They" means the person who needs help: you, or someone you are helping. Go in order, and call ahead when you can.
1Find out what the company is asking for
You can ask"Which company is it, and how much do they want?"
You can ask"Do you owe money on an old account with them?"
Town of Silver City - Utility Billing
Water, sewer and trash billing and payment arrangements
3088 32nd St Bypass, Suite A, Silver City · Lobby Mon-Fri 8:00 am-4:30 pm, closed 12:00-1:30 pm for lunch. Phone line (1-800-283-4465) Mon-Fri 7:00 am-6:30 pm.
3Get a letter from an old utility
Had power or gas somewhere else and paid on time? Ask that company for a "letter of credit."
NM Public Regulation Commission - Consumer Relations Division
Utility complaints and shutoff help (electric, gas, water, phone)
· Mon-Thu 8am-10pm ET, Fri 8am-8pm ET, Sat 9am-6pm ET
This guide is general information only, not medical, legal or other professional advice. Places and rules change, so please call before you go. In an emergency, call 911; in a mental health crisis, call or text 988. Disclaimer
Know a better way? Is something out of date?
If a number or place here is wrong, you know a better resource, or you know a better way to help, tell us. We automatically check reliable sources and update supported routine details. Unclear changes and safety guidance go to our staff for review.
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Questions, or want someone to walk through this with you? The Silver City Gospel Mission, 111 S. Texas St., Silver City, 575-388-5071, weekdays 9:00am-1:45pm. Everyone is welcome.