← Help in Grant County

CYFD (child protective services) is involved with the family

Use when CYFD has contacted a parent or caregiver, is looking into a report, has a safety plan in place, or has taken the children, and the family needs to know what to do next.

In danger right now: call 911. Crisis or thoughts of suicide: call or text 988. Not sure where to start? Call the Silver City Gospel Mission: 575-388-5071. Police, fire or sheriff, not an emergency: 575-388-8840 (Central Dispatch). Print our list of phone numbers →
These are the same steps our staff use when they help someone. "They" means the person who needs help: you, or someone you are helping. Go in order, and call ahead when you can.

1Check that everyone is safe now

Take them to a quiet, private room.
You can ask"Are you and the children safe right now?"
If a child is in danger right now, call 911.
911 (Grant County Regional Dispatch)
Emergency: police, fire, ambulance
911
Silver City · 24/7
If a child is being hurt or neglected, everyone must report to CYFD: 1-855-333-SAFE (7233) or #SAFE from a cell phone.
NM CYFD - Statewide Central Intake
Report child abuse or neglect (#SAFE)
855-333-7233 · 24/7: #SAFE
· 24/7
You can ask"Are you safe from a partner or the other parent?" If not, use the guide "A woman (maybe with children) has no safe place or is leaving an abuser".

2Listen and stay calm

You can say"This is a lot. Thank you for telling me. Let's work out the next step together."

3Find out where things stand

You can ask"What did CYFD tell you? Do you have any papers from CYFD or the court?"
Find the caseworker's name and phone, any safety plan, and every date on the papers.
You can ask"Is there a court date?"
NM CYFD - Protective Services, Grant & Southern Catron field office
CYFD Silver City office (child protective services)
575-538-2945
3082 32nd Bypass Rd, Suite A, Silver City
You can say"You can ask the caseworker: 'What do I need to do, and by when?'"
Help them write down each step of the plan with its date.

4If there is a court case

You can say"If there is a court date, it is very important to go."
Sixth Judicial District Court - Grant County Clerk
District court clerk (felony, divorce, custody, protection orders, name changes)
575-538-3250 ext. 2
Silver City (address shared by phone) · Clerk Mon-Fri 8am-4pm (open over lunch); court 8am-5pm
New Mexico Courts HelpLine (Administrative Office of the Courts)
Free court and civil legal information line
855-268-7804
· Statewide phone/online; Mon-Fri 7am-7pm, Sat 9am-1pm
New Mexico Legal Aid
Free civil legal help
1-833-545-4357
2005 Hwy 180 W, Suite 500, Silver City · Phone intake Mon-Thu 9:30 am-4:00 pm at 1-833-545-4357; online application any time at newmexicolegalaid.org. Silver City office: 575-388-0091.
CASA of Luna, Hidalgo and Grant Counties (Luna County)
CASA volunteer advocates for abused and neglected children (Grant County)
575-694-5721
301 W. College St., Suite 4, Silver City
New Mexico Courts - Language Access Services
Free court interpreters (spoken and sign language)
505-827-4800

5Help them do what the plan asks

Parenting classes:
Western New Mexico University - Family Counseling Center
Parenting classes (WNMU Family Counseling Center)
575-538-6343
Glaser Hall, 513 W. 12th St, Silver City · Mon-Fri 8:00-5:00; call for class times
Community Partnership for Children
Parenting classes (Abriendo Puertas and Family Hui)
575-956-6667
500 E. 18th St., Watts Hall Room 210, Silver City
Counseling:
Western New Mexico University - Family Counseling Center
Low-cost counseling
575-538-6343
Glaser Hall, 513 W. 12th St., Silver City · Mon-Fri 8:00-5:00
Drinking or drugs:
Recovery Management Center
Substance use and mental health counseling
575-388-1447
1311 N. Grant St., Suite A, Silver City · Mon-Thu 9-6:30, Fri 9-2, Sat 9-noon
Use the guide "Wants to stop drinking".
Use the guide "Someone is overdosing, or wants to stop using drugs today".
Housing:
Use the guide "Got an eviction notice, is behind on rent, or is looking for housing".

6Support for the parent

National Parent and Youth Helpline (Parents Anonymous)
24/7 emotional support line for parents and youth
855-427-2736 · 24/7: 988
· 24/7
Use the guide "Needs someone to talk to or mental health counseling".
A relative is caring for the children? Use the guide "A grandparent or relative is raising someone else's children".
At the Gospel MissionBreakfast and lunch on weekdays, a pantry bag, showers, laundry and clothes.
At the Gospel MissionThe Mission's clothing bank has clothes for children too.

This guide is general information only, not medical, legal or other professional advice. Places and rules change, so please call before you go. In an emergency, call 911; in a mental health crisis, call or text 988. Disclaimer

Know a better way? Is something out of date?

If a number or place here is wrong, you know a better resource, or you know a better way to help, tell us. We automatically check reliable sources and update supported routine details. Unclear changes and safety guidance go to our staff for review.

📞 We need volunteers to keep this guide up to date. You can help from home, an hour a week. See how →
Print these steps · Find more places to get help · Hours and numbers change; please call ahead. Something wrong? Tell us
Questions, or want someone to walk through this with you? The Silver City Gospel Mission, 111 S. Texas St., Silver City, 575-388-5071, weekdays 9:00am-1:45pm. Everyone is welcome.