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Needs their medical records or test results

Use when someone needs copies of their medical records, lab or X-ray results, shot records or a list of medicines (for disability, a new doctor, a job, court or housing).

In danger right now: call 911. Crisis or thoughts of suicide: call or text 988. Not sure where to start? Call the Silver City Gospel Mission: 575-388-5071. Police, fire or sheriff, not an emergency: 575-388-8840 (Central Dispatch). Print our list of phone numbers → · Food pantry calendar → · Free meals calendar → · Getting there: bus and rides →
These are the same steps our staff use when they help someone. "They" means the person who needs help: you, or someone you are helping. Go in order, and call ahead when you can.
In this guide
  1. Find out what they need and why
  2. They have a right to their records
  3. Local places to ask
  4. No ID or no address
  5. Test results
  6. If the clinic says no or it takes too long

1Find out what they need and why

You can ask"Which records? From which clinic or hospital, and about when?"
You can ask"What is it for: Social Security, a new doctor, a job, court or housing?"

2They have a right to their records

You can say"The law says you can get a copy of your own records."
The clinic must give them within 30 days. It may charge only a small, fair fee for copies. Ask about cost first.

3Local places to ask

Gila Regional Medical Center
Medical records (HIM)
575-538-4108
1313 E 32nd St, Silver City · Mon-Fri 8:00am-4:30pm
Website ↗
Hidalgo Medical Servicesnot yet confirmed: call first
(HMS): HMS main appointment line (all Silver City clinics)
575-800-1467
1007 N Pope St (Community Health Center), Silver City · CHC Mon-Fri 7am-6pm
Website ↗
NM Department of Health - Grant County Public Health Office
Public health clinic
575-538-5318
2610 N Silver St, Suite 7, Silver City · Mon-Fri 8am-5pm (closed noon-1pm)
Website ↗
Bring
  • photo ID
  • dates of care if they know them
  • where to send the copies

4No ID or no address

At the Gospel MissionRecords can be mailed to them at the Mission's free mail service. They sign up at the front desk.
Their address is: Their Name, c/o Silver City Gospel Mission, 111 S. Texas St., Silver City, NM 88061.

5Test results

You can ask"Did the doctor say they would call you? Do they have a working number for you?"
At the Gospel MissionGuests can use the Mission phone for local calls.

6If the clinic says no or it takes too long

Disability Rights New Mexico
Free advocacy and legal help for people with disabilities
800-432-4682
3916 Juan Tabo Blvd NE, Albuquerque · Statewide phone/online; weekday business hours
Website ↗
New Mexico Legal Aid
Free civil legal help
1-833-545-4357
2005 Hwy 180 W, Suite 500, Silver City · Phone intake Mon-Thu 9:30 am-4:00 pm at 1-833-545-4357; online application any time at newmexicolegalaid.org. Silver City office: 575-388-0091.
Website ↗

More help like this

Someone collapsed, isn't breathing, or won't wake upUse when someone falls down and won't respond, isn't breathing normally, is only gasping, or is found unconscious on the ground, in a doorway or in a car.Someone is bleeding badlyUse when someone has a deep cut, stab or gunshot wound, or blood is spurting, pooling or soaking through clothes or bandages.Sick, out of medicine, or has no doctor or insuranceUse when someone is sick or hurt, has run out of medicine, or has no doctor or health insurance.Someone is chokingUse when someone can't breathe, talk or cough because food or something is stuck in their throat, or is holding their throat. Includes babies and children.Leaving the hospital with nowhere to goUse when someone is being discharged from the hospital or a treatment program and has no home or no one to care for them.Someone may be having a stroke or heart attackUse when someone suddenly has a drooping face, a weak arm, trouble speaking, or chest pain or pressure, shortness of breath, or cold sweat.

See all guides in Health and recovery →

This guide is general information only, not medical, legal or other professional advice. Places and rules change, so please call before you go. In an emergency, call 911; in a mental health crisis, call or text 988. Disclaimer

Know a better way? Is something out of date?

If a number or place here is wrong, you know a better resource, or you know a better way to help, tell us. We automatically check reliable sources and update supported routine details. Unclear changes and safety guidance go to our staff for review.

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Print these steps · Find more places to get help · Hours and numbers change; please call ahead. Something wrong? Tell us
Questions, or want someone to walk through this with you? The Silver City Gospel Mission, 111 S. Texas St., Silver City, 575-388-5071, weekdays 9:00am-1:45pm. Everyone is welcome.